How do I redeem my voucher ? Please email us at firstname.lastname@example.org
How do I book a non voucher appointment? Please call or email us.
How do I reschedule? By sending us a email or through the email you will get after booking.
Is voucher basic or deep cleaning? Basic but you can update to deep cleaning for $20.
I don’t see the time I want? We can provide another time just let us know.
Do I need to print my voucher and give it to the cleaner? No please just give us the number and we can verify it before your booking.
Will it be a male or female, where are they from, the name? You will get a bio on the cleaner via email 48 hours prior. We have male and female cleaners.
What are your hours? Monday through Friday 9am-5pm. We do book appointments after our working hours.
What are your rates?
*$150 for up to 4 hours of basic or deep cleaning your choice(Cash only for all payments see basic and deep cleaning description, less then 4 hours is still $150 charge due on arrival if you are not home please leave the cash for the cleaner. We will email you pictures of the results of the cleaning and email a cleaners bio and email confirmation of your appointment and receipt via request of booker).
*$50 for cleaning supplies which only includes:If paying $50 for supplies the cleaner will bring approximately 5 earth-friendly sprays (1 for bathroom, 1 for glass, 1 all purpose, 1 for wood, 1 for marble/granite counter tops), sponges, paper towels and gloves only. Cleaner will still use your broom, mop and vacuum. ( supplies cost if for cost of supplies as well as traveling with the supplies, keeping the supplies after service is not guaranteed) * Please note if you only need one supply for example only bathroom spray it still a $50 charge.
*$50 for equipment which includes any or all of the following a stand up standard broom, a standard unused mop, a travel size vacuum(only option), hand held with a extended rod. (You will not keep the vacuum) * Please note if you only need one piece of equipment for example only a mop it still a $50 charge.
Tell me about your business? Any reference? We do have references. We ask all customers for that.
Will the cleaner call me before showing up? No she will just be there but you will get email notifications please check your spam.
Do I need to be home? No you do not as long as the cleaner has access please let us know access information upon booking if needed. You are allowed to be there as well as pets and kids we just ask the cleaner is freely able to clean the areas needed.
Do you accept expired vouchers? Yes we do, no matter what we will accept it at no additional cost.
Do you do hoarding cleanings or cleaning for multiple units? Yes we do and at a discounted rate if multiple sessions. Let us know if you need regularly if you prepay in advance we can give you a discount.
Do you clean offices, commercial property? Yes we do.
Are you insured and bonded? Please see our terms and conditions.
How many cleaners clean? 1 unless agreed otherwise.
What kind of products are used? If paying $50 for supplies the cleaner will bring approximately 5 earth-friendly sprays (1 for bathroom, 1 for glass, 1 all purpose, 1 for wood, 1 for marble/granite counter tops), sponges, paper towels and gloves only. Cleaner will still use your broom, mop and vacuum.
What kind of screening is done with the cleaners? Reference checks, background checks, ID verification, random drug tests. We also do routine check ups and take feedback from every customer seriously. Cleaners must have over 80% satisfaction to be in good standing. Cleaner can also show ID on arrival.
Do you offer discounts? Yes we have discounts for seniors, students, re-occuring appointments, if you refer someone was well as online specials and promotions.
What if my place is very dirty and un organized will it be more or a problem? No it will not we have cleaned for all levels of cleaning and organization needs we can send a cleaner if you just need one room cleaned or several floors. If it is slightly dirty or the highest level of clean needed.
Can you clean last minute? Yes we can see our availability for more information.
Have more questions? email us at greenecocleaningcompan
Our cleaners are trustworthy and hard working.
Green Maids 2017 all rights reserved.